Member Engagement
Helping members make smarter choices.
The key to our success in changing member behavior is our approach to member engagement. We believe that timely information leads to better decisions. And better decisions lead to savings for the plan and happier members. We start with a Welcome Kit that gives members what they need to know to get the maximum value from their pharmacy benefits and stay as healthy as possible. Then we leverage technology to engage at critical points in their healthcare journey, offering multiple ways to connect.
Multiple engagement tools means multiple ways to connect. We empower members with timely updates tailored to their unique situation using our WellConnect messaging platform. And offer easy access to a wealth of pharmacy benefit and prescription information with our WellView member portal and mobile app.
Many choices to engage plan members.
An array of digital tools give plan members multiple options to connect. View highlights of the features and benefits of our WellConnect texting tool, our WellView member portal and mobile app.
Timely support and guidance via text.
WellConnect, our text messaging platform, guides members with timely updates that are highly personalized to their needs and clinical situation. Status updates, tips and health reminders are delivered right to their phone.
The power of self-service.
Our WellView member portal and mobile app empower people with the tools and information they need to take charge of their health. Once registered, members can manage pharmacy benefits for their enrolled family members with a single login. Our mobile app offers the same features and members can save their ID card to the wallet on their phone for easy, secure access.
WellView portal highlights:
- Cost saving opportunities on home page
- Drug look-up tool tied to the formulary for the plan
- Real-time accumulator and deductible tracker
- Compare drug prices across multiple pharmacies
WellView portal highlights:
- Cost saving opportunities on home page
- Drug look-up tool tied to the formulary for the plan
- Real-time accumulator and deductible tracker
- Compare drug prices across multiple pharmacies
Member satisfaction matters! Here’s what plan members are saying about us.
Transferring to a new mail order pharmacy was terrifying, but Analinda answered my questions and made me feel very comfortable.
Vicki
I was having an issue getting my prescriptions transferred from retail to WellDyne. Leila followed up and my issue is now resolved. She is an asset to your company!
Joan
Nora helped me transfer my prescriptions from Walmart. She was able to help out with all of my other prescriptions right away. I have never had a better experience!
Sally
