Our account teams offer a blend of clinical expertise, strategic guidance and day-to-day support. We take pride in our service levels and client satisfaction scores, and commit to quick turnaround on pressing issues. We use an advanced issue tracking system to capture, route, manage and respond to your questions in a timely manner. We value our role as your partner in helping to manage drug costs so you can provide high-value pharmacy benefits tailored to meet your needs.
Get off to the right start.
Our implementation team is rock solid and ready to go. No one in the industry knows the nuances of the RxClaim System like we do. We can implement your current plan of benefits or work with you to make adjustments to better meet your goals. And our “client intent” tool gives you peace of mind that your benefits will work exactly the way you intended on go-live.
The pharmacy industry doesn’t stand still – and neither do we. We’re always investing in people, technology and infrastructure to better serve our clients and members. WellAhead, our client eNewsletter, gives you the clinical updates, industry news and product information you need to stay ahead of the curve.
Pharmacy data is loaded with insights about the health of your population. Of course we have a comprehensive suite of self-service reports you can use to delve into plan metrics. But we also analyze your data and bring you clinical insights during regular plan review meetings to help you understand your cost drivers and how to mitigate them.
Client Services Mission
To provide an unmatched service experience based on trust and flawless execution that achieves our financial, service and clinical guarantees.
Cheryl is just amazing. She made us feel so comfortable throughout this process. I have never been through such a smooth implementation.
New Client
The client is ecstatic. We have gotten glowing reviews on the WellDyne team. Simply the best PBM implementation I’ve ever been through.
Healthcare Consultant
I learn something every time I meet with our clinical account manager, who is always willing to help and understands both the clinical and business aspects of pharmacy benefits. And I appreciate the added expertise of the account executive.
Healthcare Broker
