As pharmacy costs continue to rise and GLP-1s are everywhere, employees are showing up with medication requests from TikTok, TV commercials and ChatGPT. And somewhere in the middle of all of it sits HR trying to balance affordability, access and employee expectations without turning the pharmacy benefit into a full-time customer service job.
At SHRM 2026, WellDyne is bringing the employer and clinical perspective together for a candid conversation about what’s really happening in pharmacy benefits today and what employers should actually be paying attention to.
Lower Costs or Better Outcomes: You Shouldn’t Have to Choose
Presented by: Nick Page, Chief Clinical Officer, and Christina Raeckers, SVP, Human Resources
SHRM Annual Conference 2026
Thursday, June 18 | 12:00 pm ET | Expo Theater 2
“As an HR leader, I don’t think about pharmacy benefits in terms of formularies or utilization management,” said Christina Raeckers, SVP, Head of HR. “I think about the employee who can’t get the medication they expected, the manager fielding questions they can’t answer and the HR team trying to make sense of it all. Too often, the pharmacy experience is a frustrating one for employees and HR ends up hearing about it.”
Through real employer scenarios and honest conversations, this session will unpack:
“Employers shouldn’t have to choose between controlling pharmacy costs and delivering better health outcomes,” said Nick Page, Chief Clinical Officer. “The most effective pharmacy strategies balance both. Our responsibility is to help patients get the right therapy while ensuring employers can sustain those benefits for the long term. When we get that balance right, everyone wins.”
The challenge for employers isn’t a lack of solutions. It’s knowing which ones actually work. From GLP-1 strategies to member navigation and clinical support, today’s pharmacy landscape is filled with competing opinions, point solutions and empty promises. This session will give HR leaders practical strategies to better manager pharmacy costs, improve the employee experience and ask the right questions of their PBM, broker and consultant.
Because when your pharmacy benefit works the way it should, your employees don’t notice it. And when it doesn’t… you hear about it.